The Links

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was exceptionally well led. Staff were highly motivated and able to share many examples of achieving exceptional, positive outcomes for people. A strong emphasis was placed on staff wellbeing and was reflective in the positivity and energy of the staff team. People, families and the staff team were engaged in the service and able to be involved in events that were inclusive and reflected the diversity of both people and the staff team. Quality assurance systems and processes had been effective at sustaining outstanding standards with innovative ideas being researched and trialled to continually ensure best practice.

People felt safe. Staff understood their role in recognising and reporting any concerns of abuse or poor practice. People had their risks understood and agreed actions to mitigate any avoidable harm were being carried out, monitored and regularly reviewed. People had their medicines administered safely. There were enough staff with the right skills and experience to meet people's needs. Recruitment practices were robust ensuring staff were suitable to carry out their roles.