Burwood Nursing Home

People had person centred care that reflected their care needs, individuality and lifestyle choices. People's skills were showcased and celebrated. People spent their time enjoying activities meaningful to them, reflected their past hobbies, interests and life histories. People felt able to raise concerns and knew they would be listened to and actions taken. People received outstanding end of life care with support extending to families.

People had their eating and drinking needs met with a strong emphasis on an excellent dining experience. People had an opportunity to feedback comments and ideas and share recipes with the catering team. The building and grounds provided an environment that enhanced people's lives and innovative technology had been used to aid inclusion of all people living at Burwood. People had access to healthcare services and were enabled to follow a healthy lifestyle which had a positive effect on their wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Leadership was described by people, their families and staff as outstanding and described the culture of the home as inclusive and supportive. The management team were visible, led by example and put people at the heart of everything they did. Staff were motivated and passionate about their roles. Staff wellbeing was championed. Quality assurance processes were multi-layered, robust and effective at sustaining an outstanding service.

People felt safe. Staff understood how to recognise abuse or poor practice and the actions needed if they had concerns. People were supported by a high level of staff who had the skills to meet their needs. Recruitment practices ensured staff were suitable for their roles. People had their medicines administered safely by trained staff who had their competencies checked regularly. Risks to people were assessed and staff understood actions needed to mitigate the risk of harm whilst respecting people's freedoms and choices. Infection, prevention and control practices kept people safe from preventable harm.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk