Serenata Care Ltd Trading as Two Cedars
- Care home
- 17 beds
- No nursing
- Registered since 2024
- Broadstone, Bournemouth, Christchurch and Poole, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 months
since the latest rating was published.
5 of 121
rated care homes in Bournemouth, Christchurch and Poole are rated Requires improvement, like this one.
Serenata Care Ltd Trading as Two Cedars: inspection record
Rated Requires improvement in July 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Burwood Nursing Home (Outstanding, 0.1 miles away) and The Links (Outstanding, 0.5 miles away).
Nearest care homes:
- O Burwood Nursing Home Outstanding, 0.1 miles away
- – Clover Grove Residential Care Home, Not yet rated, 0.4 miles away
- O The Links Outstanding, 0.5 miles away
- G Park Lodge Residential Care Home Good, 0.5 miles away
- G The Tides Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 July 2026 (assessment visit 24 April 2026). Quoted under the Open Government Licence.
Date of assessment: 14 May to 20 May 2026. Serenata Care Ltd Trading as Two Cedars is a residential care home in Poole. It is registered to provide care and support for up to 17 people. 10 people were living at the home during this inspection. This inspection was prompted by concerns we received about the safety of care provision. The provider was in breach of legal regulations relating to safe care and treatment and good governance.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Staff were not always recruited safely and did not have regular supervision or checks of their practice. Medicines were not always managed safely. Governance systems were either not in place or not always operating effectively, as they had not identified the shortfalls we found during this inspection. Records showed no action had been taken to address actions identified on the Fire risk assessment and water hygiene risk assessment.
We asked the provider for an action plan in response to the shortfalls found at this inspection.
People had person centred care plans in place. Staff were kind and caring, treating people with dignity and respect. There had been a recent change in managers. Staff felt supported and appreciated by the new manager and told us the new manager was working hard to drive improvement within the home.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection for this provider. This key question has been rated requires improvement.
This meant some aspects of the provider were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulation in relation to safe care and treatment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection for this provider. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection for this provider. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first inspection for this provider. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that provider leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this provider. This key question has been rated requires improvement.This meant the provider management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 2 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 2 July 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Serenata Care Ltd
- Ownership type
- Organisation
- Companies House number
- 14904706 (opens Companies House)
Getting help from BCP Council (Bournemouth, Christchurch and Poole Council)
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at BCP Council (Bournemouth, Christchurch and Poole Council)
- Ask for a care needs assessment
- Phone: 01202 123 654, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: BCP Council (Bournemouth, Christchurch and Poole Council)
Checked on the council's website, November 2026.
Common questions
- Does Serenata Care Ltd Trading as Two Cedars provide nursing care?
- No. The Care Quality Commission lists Serenata Care Ltd Trading as Two Cedars as a care home without nursing.
- How many beds does Serenata Care Ltd Trading as Two Cedars have?
- The Care Quality Commission's register lists 17 beds at Serenata Care Ltd Trading as Two Cedars.
- When was Serenata Care Ltd Trading as Two Cedars last inspected?
- The Care Quality Commission's latest rating for Serenata Care Ltd Trading as Two Cedars was published on 2 July 2026.
- Who runs Serenata Care Ltd Trading as Two Cedars?
- Serenata Care Ltd Trading as Two Cedars is run by Serenata Care Ltd.
- What is Serenata Care Ltd Trading as Two Cedars's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 July 2026.
Contact
- Phone
- 01202 694942
- Address
- 81 Dunyeats Road, Broadstone, BH18 8AF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Burwood Nursing Home (Outstanding, 0.1 miles away) and The Links (Outstanding, 0.5 miles away).
Nearest care homes:
- O Burwood Nursing Home Outstanding, 0.1 miles away
- – Clover Grove Residential Care Home, Not yet rated, 0.4 miles away
- O The Links Outstanding, 0.5 miles away
- G Park Lodge Residential Care Home Good, 0.5 miles away
- G The Tides Good, 0.7 miles away