St Bernards Care Home

Risk management required improvement. Information staff needed to help them provide safe care was not always available to them and timely action had not been taken to ensure all fire safety risks had been mitigated to keep people safe.

That meant opportunities to make improvements had been missed. Whilst people told us they received their medicines we found they were not consistently managed in line with the provider's expectations or best practice guidance.

The provider understood their responsibility to be open and honest when things went wrong. Responsive remedial action was taken following our visit to make improvements which demonstrated lessons had been learned. Two weeks after our visit the nominated individual told us actions taken including strengthening auditing systems had improved safety.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt happy and safe living at the home. The culture of the service was inclusive, and people felt listened to and involved in the running of their home. Relatives shared that viewpoint. Staff felt supported and appreciated and spoke highly of their managers. The nominated individual was proud of the staff.

Staff had been recruited safely and there was enough of them on duty to meet people's needs. The home was clean, and visitors were welcomed. Staff worked in partnership with health professionals which supported people's health and wellbeing.