St Anne's Residential Care Home

St Anne's Residential Care Home is a residential care home that was providing personal care for up to nine people with learning difficulties, mental health, autism and other complex needs. At the time of the inspection nine people were living at the service. Some people had limited verbal communication, so we captured their experience through observations.

People's experience of using this service:

People told us they were happy living at the home and they felt safe. All people were comfortable in the presence of staff. Medicines were administered safely. The management were already aware of improvements which could be made with the management of medicines to make sure it reflected current best practice. Most risks had been identified with ways to mitigate them. Records and processes around the management of behaviours which could challenge were continuously being developed.

The provider and management had completed a range of audits to identify concerns and issues at the service. They strove to be open and constantly develop and improve the support people were received. When systems had identified issues, actions were being taken to rectify them. The registered manager was aware of their responsibility to notify the Care Quality Commission of certain events in line with their statutory obligations.

When a person had fluctuating capacity to make specific decisions records did not always reflected the knowledge, understanding and actions staff had taken. When people were deprived of their liberty systems were in place to ensure it was lawful. Any person living at the home was involved in making choices about their day to day care and these were respected by staff.

People and staff felt there were enough staff. During the inspection people were able to participate in a range of activities due to positive staffing levels. Staff had received a range of training considered mandatory by the provider. Plans were in place to further develop more senior staff to specialise in specific areas.

People had care plans which were personalised and provided a range of information for staff to use to support their needs and wishes. There were good links with other health and social care professionals which was important due to the complex needs of anyone living at the home. However, some information sharing was not always in a timely manner.

Staff were kind and caring and knew the people living at the home incredibly well. Staff respected privacy and dignity throughout the inspection. Strong links had been developed with the community which had a positive impact for people.

More information about the detailed findings can be found below.