Sovereign Lodge Care Centre

We found the following examples of good practice.

The provider was following current government guidance with regards to visiting in the home. On arrival visitors were asked to complete a COVID-19 questionnaire and a lateral flow device (LFT) test. People's temperatures were recorded, and Personal Protective Equipment (PPE) was provided for everyone entering the home.

Visits now took place in people's rooms whenever it was safe to do so. However, people still had the option to use the visiting pod or carry out video calls if they chose to.

Families had been kept updated throughout the pandemic to ensure they were aware of visiting and testing requirements. Relatives had also been informed when an outbreak had occurred at the home. There were safe processes in place for people who chose to go out. People were asked to carry out a LFT on their return and everyone was completing a regular PCR test.

There were dedicated housekeeping staff. The home was seen to be clean and tidy throughout. Cleaning schedules were in place to ensure regular disinfection and cleaning was carried out. Infection Prevention Control (IPC) checks and audits ensured that safe policies and procedures were being maintained.

Staff had received IPC and COVID-19 related training. Staff were observed to be wearing and disposing of PPE appropriately. PPE stations were located around the building to ensure staff had easy access to this equipment.

The registered manager was following safe admission procedures in line with government guidance when new people moved into the home.

A testing regime was in place for all staff in line with government guidance. Results were collated by the registered manager to ensure an audit trail was in place. Staff were aware of the isolation requirements should they test positive.

The five questions we ask about services and what we found