Dorley House Residential Care Home

We received positive feedback from relatives who told us they felt their love ones were well looked after at Dorley House Residential Care Home.

Staff had a good understanding about how to recognise and report any concerns. Staff felt supported by the managers and able to raise any concerns if needed.

There were safe recruitment processes in place. New staff completed a period of induction and all staff had one to one supervision and appraisals. Staff meetings took place regularly to ensure all staff were up to date with any changes or improvements needed.

Medicines systems had recently been reviewed and improvements implemented. People received their medicines safely and in accordance with their prescription.

The home was clean and tidy. There were designated housekeeping staff who completed a daily cleaning schedule.

People were able to spend time in communal areas of in their rooms. Some people had personalised their bedrooms with trinkets and photographs. A programme of redecoration was in progress.

We observed staff interactions with people and activities taking place in communal areas. People responded openly and with a smile when spoken to by staff. Music and activities were taking place throughout the day.

The registered and home manager supported by the provider, carried out regular quality assurance which included all aspects of the day to day running of the home. An improvement plan was also used to facilitate ongoing improvement.