Heightside House Nursing Home

People's medicines were not always managed safely or in line with national guidance. People told us they felt safe living at the home, and we found that risks to their health, safety and wellbeing were managed well. Staff were recruited safely and knew how to protect people from abuse and avoidable harm. Staffing levels were appropriate to meet people's needs and people told us they did not wait long for support. Staff did not always wear appropriate personal protective equipment (PPE) to protect people from COVID-19 and the risk of cross infection. We have made a recommendation about this. Appropriate action was taken to manage accidents and incidents, and the safety of the home environment was checked regularly.

The audits completed by staff and management did not identify many of the shortfalls in medicines processes and practices that we found during our inspection. Where audits had identified that improvements were needed, action had not always been taken. The registered manager and staff understood their roles and responsibilities. They worked in partnership with community health and social care professionals to ensure people received any specialist support they needed. Management sought people's views about the service and acted upon them. People and staff were happy with the management of the service and felt it had improved under the new registered manager.