Cambridge House

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were kept safe by staff who had been appropriately trained and who were familiar with people's care plans. There were sufficient staff deployed to meet people's needs. At this inspection we found there were greater opportunities for people to pursue leisure and social interests outside of the home. Improvements had been made to the safety of the building with new fire doors fitted throughout. People were supported to access specialist health care support and were in the process of attending dental appointments. Individual risk assessments around the locked kitchen were more person centred and in place to keep people safe. Staff supported people to take their medicines safely. The registered manager continued to understand the importance of people not being over medicated, particularly when managing people's increased anxiety. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care Staff understood and responded to people's individual needs. Care plans were person-centred and provided clear information for staff about how to support people. Staff had completed training in a range of areas that were specific to the people they supported and responded to situations such as managing complex seizures or gastrostomy tubes according to people's care plans and risk assessments. Staff understood and responded to people's individual needs.

Right Culture The registered manager worked very closely with the staff and people who lived at Cambridge House. We received positive feedback about the leadership of the service. Most of the relatives we had contact with were complimentary and positive about the service and the care and support their loved ones received. The stable management and staff team supported people to receive consistent care from staff who knew them well. We received a few negative comments regarding communication which the registered manager was made aware of to address.