Rosetrees

People continued to be safeguarded from the risks of abuse and staff knew what action to take if they suspected abuse. Risks associated with people's care were identified and managed to keep people safe. Medicines continued to be managed and administered safely.

Staff continued to receive training and support to ensure they had the skills and knowledge to carry out their role effectively. People had access to healthcare professionals when needed. People spoke positively about the meals provided; all meals were prepared on site and met people's dietary requirements. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives praised staff for their caring attitude and kind approach. People's equality, diversity and individuality was respected. Staff interactions with people demonstrated caring and positive relationships with people and their family.

People's needs were regularly reviewed and updated with their involvement and their relative where required. Effective systems were in place for staff to share information about people, so they could respond to people's changing needs in a timely and coordinated manner. People had opportunities to take part in activities within the service and the wider community.

There were systems in place to monitor the quality of the service to enable the registered manager and provider to drive improvement. People felt that the management team were approachable and that if they had concerns they would be listened to.