Anita Dorfman House

Staff told us they enjoyed working at the home and felt well supported. Staff received appropriate training and completed regular supervision sessions. People told us they enjoyed their meals, one person told us, "The food here is of good standard, I can choose what I want and there is plenty of it available, you won't go hungry." People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for safely whilst maintaining and promoting their independence and wellbeing. People told us they enjoyed living at Anita Dorfman House, that staff were kind, caring and patient. One person said, "All carers and the nurses are wonderful, I'm happy here." Staff supported people with dignity and respect and spoke knowledgably about ensuring people maintained their independence.

People received person centred care which suited their individual health needs and reflected their wishes and choices. There was an activities member of staff who provided people with a range of activities to keep them active and involved if they wished. Some people told us they preferred not to take part and their wishes were respected. Staff supported people to communicate in ways they preferred. People were included and involved in decisions about their care, support and day to day lives. The provider had a clear

complaints policy and information explaining how to complain was on display. People knew how to complain and felt they would be listened to, although they told us they had not yet had to complain.

Overall, with the exception of the concerns we found about safe medicines procedures, there was an effective governance system in place. There were a variety of action plans, audits, policies, spot checks, systems and procedures to monitor the quality and safety of the service. These ensured a culture of continuous improvement and learning took place and highlighted any potential shortfalls to improve the safety and quality of care people received. People, relatives and staff felt the service was well led. Staff spoke positively regarding the registered manager and management team and were committed and motivated to delivering quality person-centred care to people.