Oakhaven Residential Care Home

We found the following examples of good practice.

● The service was clean and free of malodour. There was a cleaning schedule in place to ensure that all areas of the service were cleaned. ● The service had implemented personal protective equipment (PPE) stations which were situated near the main entrance and throughout the home. ● Visitors were supported by staff to ensure they followed safe infection control, PPE guidance and to check whether they had any symptoms of coronavirus before entering the home. This included taking the visitor's temperature, completing a risk assessment questionnaire and completing a test for Covid-19. ● The service had a designated indoor area for visitors that was used for relatives to visit their loved ones. This area was also used by professionals who visited the service. This area had its own entrance to minimise the spread of infection in the service. ● People were supported to receive regular testing for Covid-19. ● All people being admitted to the service were tested for coronavirus by the care staff on admission. All people being admitted to the home, were required to self-isolate in their rooms to minimise the risk of the spread of infection. ● Staff were compliant with weekly testing requirements and the registered manager ensured test results were followed up when not received. When unclear results had been received, the registered manager and provider sought and followed advice from PHE. ● Staff were required to change into their uniform in a designated area when they first came on shift. Staff were required to change out of their uniform after each shift. This was then washed to minimise the risk of the spread of infection. ● Individual risk assessments had been conducted on staff which identified any vulnerabilities they may have in relation to coronavirus and any mitigating action that the provider needed to implement. ● The service had developed a COVID-19 outbreak plan which detailed how they would manage any risks and outbreaks. This included areas such as ensuring people's health needs were maintained and the service had sufficient staffing levels to support people during an outbreak. ● The service had appropriate infection control policies and procedures in place. These had been developed in line with current government guidance. There was signage around the home for staff and visitors on what measures were being taken to minimise the risk of spread of infection.

The five questions we ask about services and what we found