Nazareth House - Cheltenham
- Care home
- 63 beds
- No nursing
- Registered since 2012
- Cheltenham, Gloucestershire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
14 ratings
Its last inspection moved it down from Good to Requires improvement.
2 months
since the latest rating was published.
25 of 184
rated care homes in Gloucestershire are rated Requires improvement, like this one.
Nazareth House - Cheltenham: inspection record
Rated Requires improvement in August 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Charlton Kings Care Home (Good, 0.4 miles away) and Thirlestaine Park Care Home (Good, 1 mile away).
Nearest care homes:
- – Grevill House Not yet rated, 0.1 miles away
- G Charlton Kings Care Home Good, 0.4 miles away
- RI Bafford House Requires improvement, 0.5 miles away
- G Thirlestaine Park Care Home Good, 1 mile away
- O Oakhaven Residential Care Home Outstanding, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 August 2026 (assessment visit 2 June 2026). Quoted under the Open Government Licence.
Date of Assessment: 10 June 2026 to 22 June 2026.
Nazareth House – Cheltenham is a residential care home providing accommodation and personal care for up to 68 people. The service provides support to people aged 65 and over. At the time of our assessment there were 65 people using the service.
- Safe No rating
- Well-led No rating
Read the rest of CQC's summary
The assessment was prompted by concerns relating to safe, care and treatment.
We received mixed feedback from people, relatives and professionals regarding whether there were always enough staff available to support people’s needs.
Medicines were administered as prescribed, although we found some discrepancies with records.
The provider did not always have a proactive and positive culture of safety. The system to analyse incidents, themes and trends did not demonstrate that learning had been identified and improvements embedded into practice.
We identified inconsistencies in records such as care plans and risk assessments, which were not always updated. Some care plans lacked key information regarding the management of risk, and records did not always demonstrate how decisions had been made in relation to risk.
Whilst leaders had some knowledge and understanding of the issues and priorities within the service, oversight and governance of the service had not always been effective. Governance systems were not consistent in identifying and addressing risks, and the systems had not identified all of the concerns we found during this assessment.
Despite the concerns we identified at assessment, staff, people and relatives mostly spoke positive about leadership within the service. One relative said, “They listen to me and I can ask them things and we have conversations.”
Infection prevention and control measures were effective, and the environment was well maintained and adapted to meet people’s needs.
The provider was in breach of legal regulations relating to safe care and treatment and good governance. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
The provider was responsive to all issues raised during this assessment, and the leadership team put measures in place to make improvements where they agreed there were shortfalls.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation safe care and treatment and good governance at the service.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 6 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 6 August 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Tina Cousins
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)18 inspection reports, latest 2 February 2023. Latest assessment published 6 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Nazareth Care Charitable Trust
- Ownership type
- Organisation
- Companies House number
- 05518564 (opens Companies House)
- Charity number
- 1113666
Nazareth Care Charitable Trust runs 9 services in England, 2 of them in the South West. 6 are rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by Nazareth Care Charitable Trust
- G Nazareth House - Crosby Good. Care home, Sefton, North West
- G Nazareth House - Hammersmith Good. Care home with nursing, Hammersmith and Fulham, London
- G Nazareth House - Lancaster Good. Care home with nursing, Lancashire, North West
- G Nazareth House - Manchester Good. Care home with nursing, Bury, North West
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Nazareth House - Cheltenham provide nursing care?
- No. The Care Quality Commission lists Nazareth House - Cheltenham as a care home without nursing.
- How many beds does Nazareth House - Cheltenham have?
- The Care Quality Commission's register lists 63 beds at Nazareth House - Cheltenham.
- When was Nazareth House - Cheltenham last inspected?
- The Care Quality Commission's latest rating for Nazareth House - Cheltenham was published on 6 August 2026.
- Who runs Nazareth House - Cheltenham?
- Nazareth House - Cheltenham is run by Nazareth Care Charitable Trust. It runs 9 services in England, 2 of them in the South West.
- What is Nazareth House - Cheltenham's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 August 2026.
Contact
- Phone
- 01242 516361
- Address
- London Road, Charlton Kings, Cheltenham, GL52 6YJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Charlton Kings Care Home (Good, 0.4 miles away) and Thirlestaine Park Care Home (Good, 1 mile away).
Nearest care homes:
- – Grevill House Not yet rated, 0.1 miles away
- G Charlton Kings Care Home Good, 0.4 miles away
- RI Bafford House Requires improvement, 0.5 miles away
- G Thirlestaine Park Care Home Good, 1 mile away
- O Oakhaven Residential Care Home Outstanding, 1.1 miles away