The Elms

At the last inspection on 7 January 2016 the service was rated Good overall.

This unannounced inspection took place on 9 April 2018. At this inspection we found the service remained Good overall. However, we noted that care plans were not always completely up to date and reviews including risk assessments had not been undertaken to the required frequency. As a result the responsive domain has been rated Requires Improvement.

Why the service is rated Good overall:

There is a registered manager running the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People's safety was contributed to by staff who had been trained in safeguarding vulnerable adults and health and safety policies and procedures. Staff understood how to protect people and who to alert if they had any concerns. General risks and risks to individuals were identified and appropriate action was taken to reduce them.

There were enough staff on duty at most times to meet people's diverse, individual needs safely. The service had a stable staff team. The service had robust recruitment procedures. People were given their medicines safely, at the right times and in the right amounts by trained and competent staff.

The service remained effective. Staff were well-trained and able to meet people's health and well-being needs. They were able to respond effectively to people's current and changing needs. The service sought advice from and worked with health and other professionals to ensure they met people's needs.

People were encouraged to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practise.

The service continued to be caring and responsive. The committed, attentive and knowledgeable staff team provided care with kindness and respect. Individualised care planning ensured people's equality and diversity was respected. People were provided with some activities, according to their needs, abilities,

health and preferences. Care plans had not been reviewed by management for some time. Some care plans did not contain the most up to date information and records indicated that some risk assessments were not always reviewed within stated timescales.

The registered manager was well regarded and respected. The quality of care the service provided continued to be reviewed and improved, as necessary.

The five questions we ask about services and what we found