Broadway House

Right Care Staff spoke respectfully about people and treated them with compassion. People's privacy and dignity was respected. Staff understood and responded to people's individual needs. People received care and support from the same staff team so that they were supported by staff who knew them well, understood their needs and considered their wishes, goals and preferences. People's care and support plans reflected their range of needs, and this promoted their wellbeing. People and those important to them, were involved in planning their care. People were fully supported to live a life of their choosing and to increase their independence. Staff worked in partnership with health and social care professionals to ensure people had access to the right care and support.

Right culture The service was well-managed. There was a strong person-centred culture and ethos that valued the individual. The organisation had a culture which put people and their needs at the heart of the service, and this was widely understood and practiced by staff. The service had enough appropriately skilled staff to

meet people's needs and keep them safe. Staff felt valued and there was a low turnover of staff. Management carried out quality checks and made improvements where necessary. Management evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.