Nomira Care Ltd
Home care, Harrow
Requires improvement
Rated on
Rating from the Care Quality Commission.
Nomira Care Ltd: inspection record
Rated Requires improvement in August 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2019. Rated Requires improvement in 2019, then Good in 2021, then Requires improvement in August 2025.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 14 months ago.
How it compares locally
- One of 4 Requires improvement home care services in Harrow, out of 54 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 19 August 2025 (assessment visit 3 July 2025). Quoted under the Open Government Licence.
Network Healthcare - Harrow is a domiciliary care service. It provides support and personal care to people living in their own homes, some of whom live with dementia. At the time of our assessment there were 65 people receiving personal care.
The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
Read the full summary
This was the first assessment of the service under its new legal entity since it was registered on 9 November 2022. We carried out this assessment to make sure the provider was meeting required standards.
Assessment activity started on 9 July 2025 and ended on 24 July 2025.
The registered manager was in post at the time of this assessment. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service operates.
We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. At this assessment, the overall rating for the service is requires improvement. We found breaches of legal regulations relating to safe care and treatment and good governance. Medicines administration was not always documented appropriately, and it was not always evident whether medicines had been administered as prescribed. Appropriate risk assessments were not always in place. Governance systems failed to identify concerns we found during this assessment. Some records required improvements to ensure information was detailed and informative. We have asked the provider for an action plan in response to the concerns found at this assessment.
Safeguarding procedures were in place to help protect people from abuse and poor care. Staff told us they felt confident to speak up and felt they would be supported to do so. The provider encouraged an inclusive working environment where staff were treated fairly and valued.
The provider’s recruitment processes helped ensure checks were made on the suitability of staff. Staff undertook a range of training. They had the guidance and information they needed for their roles. Staff felt well supported and spoke positively about working at the service.
Staff worked with external professionals to assess, monitor and meet people’s healthcare needs.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
We identified a breach of legal regulation relating to safe care and treatment.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. At this assessment the rating is good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. This is the first assessment for this service. At this assessment the rating is good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. At this assessment the rating is requires improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
We identified a breach of legal regulation relating good governance.
Questions to ask the service
- Safe was rated Requires improvement on 19 August 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 19 August 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 65 Cheyneys Avenue, Edgware, HA8 6SD |
|---|---|
| Neighbourhood | Stanmore, Harrow |
| Phone | 020 3411 1839 |
| Website | www.networkcareathome.co.uk |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Nomira Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14025678 (opens Companies House) |
Nearest alternatives
- G Home Instead Wembley Home care, 0.3 miles awayGood
- – WHITCHURCH LANE IMPRESSION SERVICES LTD Home care, 0.3 miles awayNot yet rated
- G Elysian Stanmore Care Company Limited Home care, 0.4 miles awayGood
- – Comfy Home Care Ltd Home care, 0.5 miles awayNot yet rated
- – Universal Home and Healthcare Training Ltd Home care, 0.5 miles awayNot yet rated
Getting help from London Borough of Harrow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Harrow
- Ask for a care needs assessment
- Phone: 020 8901 2680. Email ahadults@harrow.gov.uk
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Harrow
Checked on the council's website, November 2026.
Common questions
- Does Nomira Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Nomira Care Ltd.
- When was Nomira Care Ltd last inspected?
- The Care Quality Commission's latest rating for Nomira Care Ltd was published on 19 August 2025.
- Who runs Nomira Care Ltd?
- Nomira Care Ltd is run by Nomira Care Ltd.
- What is Nomira Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 August 2025.