Turning Point - Marloes Walk

People's experience of the service and what we found We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider assessed risks to ensure people were safe and staff received training so that they felt confident and competent to manage those risks safely. Some people had epilepsy. Records clearly detailed what action staff should take if people experienced a seizure and staff knew how to respond in an emergency situation. People received their medicines as prescribed from staff who were appropriately trained.

Right Care People's needs had been assessed and staff knew people well. Staff understood their responsibilities to encourage people to make their own decisions and they ensured people's voices were heard. Good communication meant relatives felt involved in how their family member's care was provided. The registered manager and provider regularly checked the quality of people's care and used their findings to improve the quality of the service and to take learning from incidents.

Right Culture The provider had systems to provide person-centred care that achieved good outcomes for people. Staff used their knowledge of people's individual needs and preferences when caring for them. The provider worked alongside other healthcare professionals to ensure people's needs were met. There was an inclusive culture where equality, diversity and inclusion were reflected and supported.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk