Franklin Avenue

We found the following examples of good practice. • The registered manager and staff team were following effective infection control procedures to help manage the COVID-19 outbreak. • Staff were trained in how to use Personal Protective Equipment (PPE) and we observed them using this appropriately. • Measures were in place for visitors to help prevent the spread of COVID-19. These included being asked for proof of a negative lateral flow test (LFT) and having their temperature taken. All professionals, staff and contractors were asked to provide evidence of having received the full course of the COVID 19 vaccine. • The registered manager had developed a series of one-page guidelines to support staff, visitors and contractors to understand and comply with the measures in place to support safe visits to the service and the people who live there. • The provider understood and followed current guidance on visiting both during the outbreak and when there was not an outbreak. • Staff had supported people who used the service to understand the need for PPE and social distancing as far as possible. They had supported people to feel at ease with staff wearing PPE by creating games and fun activities to help reduce anxiety. • The service looked clean and smelled fresh. Staff followed cleaning schedules which were monitored by the registered manager. Additional cleaning of highly used areas of the home was carried out frequently throughout the day. • People who were COVID positive had been supported to isolate in their rooms in line with guidance. Care was organised well to ensure people who had tested positive received effective care and were not isolated, while also ensuring other people were not put at risk of infection. • All staff were fully vaccinated and complied with testing in line with current guidance.

The five questions we ask about services and what we found