Turning Point - Birchwood Nursing Home

Birchwood Nursing Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. We regulate both the premises and the care provided, and both were looked at during this inspection.

Birchwood Nursing Home is registered to provide accommodation for up to 16 people who require support with nursing or personal care. The service specialises in providing a rehabilitation service for people with enduring mental health conditions. People who use the service have their own en-suite bedrooms and access to the communal areas. At the time of this inspection there were 14 people using the service.

Birchwood Nursing Home is located in Oldham. There are shops and other amenities close by.

At our last inspection in March 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service had a manager who was registered with us. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have the legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The registered manager of Birchwood Nursing Home was on annual leave on the day of the inspection. The staff team supported us to collect the information we needed.

People said staff treated them with kindness and compassion. Comments included, "The staff are amazing here, very supportive" and "There are so many good staff who look out for you."

Staff were aware of their responsibilities to safeguard people from abuse. Safe recruitment practices were in place and the service followed national and local safeguarding guidance.

There were sufficient staff to care for people. Risks to people's safety were assessed and medicines were administered safely.

Staff knew people's care needs, preferences, personal histories and backgrounds. People said staff protected their privacy and their dignity was respected.

People were supported to be independent and develop new skills.

We found that records were written in a positive and respectful way and provided guidance on how to support people.

People received care from staff who were appropriately trained to effectively carry out their job roles.

People were supported to have maximum choice and control of their lives. The service acted in accordance with the Mental Capacity Act (2005).

People's nutritional needs were met and they were supported to maintain good health and receive ongoing healthcare support.

People received personalised care that met their individual needs. People were given appropriate support and encouragement to access meaningful activities and follow their individual interests.

Birchwood Nursing Home had arrangements in place to receive feedback from people that used the service, their relatives, external stakeholders and staff members about the services provided.

We found that records were sufficiently maintained and effective systems were in place to monitor the quality of the service.

The five questions we ask about services and what we found