The Manse Care

Staff managed people's medicines well and kept the home clean and tidy. Staff managed risks well and had plans to follow in case of emergencies. The service had systems to protect people from the risk of abuse and improper treatment. Staff were recruited safely and there were enough staff on duty to meet people's needs.

The service met people's nutritional needs and worked with them to make sure food provision reflected their preferences. Staff supported people with their healthcare needs and worked well with external healthcare professionals. People were cared for by staff who were well supported and had the right skills and knowledge to meet their needs effectively, following good practice guidance. The provider had made improvements to the premises, in consultation with people who used the service, and continued with their plan of refurbishment.

People were treated well, with kindness and compassion by staff who respected their privacy and dignity and promoted inclusion. The service promoted and staff encouraged people to maintain their independence.

The service put people at the heart of the care they received. Staff used detailed assessments to identify people's needs and preferences and worked to ensure people were happy with the care they received. The service made sure people were supported to communicate and planned a variety of activities to enhance people's wellbeing.

The provider and manager had fostered a culture that was open and inclusive, and put people at the centre of the care they received. Staff understood their roles and responsibilities and worked well with external agencies to meet people's needs. The provider monitored the quality of the service using a range of systems.