Farnham Common House

People's experience of using this service: • People were cared for by kind and caring staff who understood the support they required. • People's diverse needs were met. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. • The environment was designed to meet the needs of people with a range of disabilities. It had appropriate equipment in place to support daily living. • Checks and servicing took place to ensure the premises were safe. • People received appropriate support with their medicines and any healthcare support they required. • There was effective monitoring of the service to ensure people's needs were met. • Staff received the training and support they needed to meet care needs and to develop as professional workers. • The provider had clear visions and values about how it expected the service to be run. The staff team achieved these. • There were some areas where care could be improved. We have made recommendations about recording people's healthcare needs and about palliative and end of life care needs, to ensure these are documented and provide guidance for staff.