Edward House

The provider and registered manager continued to improve the culture and quality of the service. Time was needed for the service and provider's monitoring systems to become fully effective in identifying all quality concerns in the service.

The staff spoke positively about the leadership provided by the new registered manager. The registered manager and locality manager had met with families to gain their feedback and this was being acted upon. Supportive meetings had been arranged for the staff team and their views and challenges were understood and responded to.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Based on our review of safe and well-led, this service was able to demonstrate how they were currently meeting the underpinning principles of Right support, right care, right culture. People's feedback was used when planning their care and staff were working on new activity plans to support them to follow their individual interests and hobbies. People's independence was encouraged and they were involved in preparing their own meals where possible. People were supported to access facilities in their local community as these re-opened. The managers at the service and staff described their priority as being to deliver person centred care, that met people's individual needs.