Caretech Community Services (No 2) Limited - 88 Park Road

Care staff knew people really well and communicated with them in ways which promoted their voice and independence where possible.

We observed caring interactions between people and care staff. People had established positive relationships with the care staff that supported them.

Feedback from relatives was overwhelmingly positive. They told us that they felt reassured that their relatives were safe and well cared for at the service.

Risks associated with people's health and care needs had been assessed with clear guidance for staff on how to minimise the risk and keep people safe.

All staff working at the service understood their responsibilities around identifying and reporting their concerns, if they thought people were being abused.

People received their medicines safely, as prescribed. Policies and procedures in place supported this.

We saw sufficient numbers of staff available to support people safely. Recruitment processes in place ensured that only those staff assessed as safe to work with vulnerable adults were employed.

Care plans were person centred and detailed, giving in-depth information about the person, their life, how they wished to be supported and their future goals.

A variety of regular support mechanisms were in place for staff members which included induction, regular training, supervisions and annual appraisals.

People had good health care support. Staff worked in partnership with health and care professionals.

People and relatives were positive about the food choices on offer. People's specialist and cultural dietary needs were met where appropriate.

Relatives knew who to speak with if they had a complaint or concern to raise and were confident their concerns would be addressed.

Checks and audits in place enabled the service to monitor, learn and improve the quality of care and support people received.

More information is in the detailed findings below.