Caretech Community Services (No 2) Limited - 42 Russell Lane

Caretech Community Services (No 2) Limited - 42 Russell Lane is a care home and is registered to provide care to up to 6 people with learning disabilities and complex needs including mental health and autism. On the day of our visit there were 6 people living in the home.

Right Support: Staff supported people to access health and social care support in the community. They supported people being involved in maintaining their own health and wellbeing where possible. Staff communicated with people in ways that met their needs. The service gave people care and support in a safe environment. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Risks to people were assessed, monitored and managed. Staff had the necessary skills, knowledge and experience to provide safe and effective care. There were enough staff to meet people's needs.

Right Care: People's needs were appropriately assessed before they moved to the service. The service worked together with healthcare professionals and relatives to ensure people's needs could be met. People were supported with nutrition and hydration. Care was person-centred and promoted people's dignity, privacy and human rights. Staff understood how to protect people from poor care and abuse. Staff were appropriately trained on how to recognise and report abuse and they knew how to report safeguarding concerns. Care records contained risk assessments with clear guidance for staff to follow. Medicines were managed safely. Staff were recruited safely. The premises were clean. People had a choice about their living environment and were able to personalise their rooms. Some aspects of the home needed refurbishment and the provider was taking action to address this.