Elmfield House

People's experience of using this service: People told us they lived in a safe and comfortable home. People and relatives said the environment was homely and this matched our observations. People were involved in the running of the home and decisions about their care.

Care was planned around people's needs and backgrounds with plans in place to manage risk and promote their wellbeing. Staff worked well with healthcare professionals and medicines were managed safely. People gave positive feedback on the food that was prepared for them as well as the activities and events at the service.

People were supported by staff who had training and felt supported in their roles. We heard positive feedback on the leadership of the service from people, relatives and staff. People said staff were caring and knew what was important to them. Systems were in place to learn from incidents or complaints and the provider regularly sought to involve people, relatives and stakeholders in the service.