Kingsbury Court

People received safe care and treatment from staff who understood their healthcare needs and followed healthcare guidance from professionals. Staff knew how to safely support people around their individual risks.

At the last inspection in August 2022 the provider was in breach of regulations because they failed to ensure appropriate and safe staffing in the home. Staffing was now regularly reviewed by the registered manager and staff received better support and training, so people’s experience of care overall improved.

The provider ensured people were safe and received care which met their individual needs, protected their rights and safeguarded them from abuse and neglect. Medicines were managed safely by competent staff. The home environment was safe, and staff followed good infection prevention and control practice.

People were supported to do things they liked and to remain as independent as possible. Staff consistently created lots of opportunities for people to enjoy a range of events in the home, trips out and to celebrate occasions important to them. Activities on offer were person-centred, based on people’s likes, wishes and life stories and included the local community. Staff tailored the offer to ensure good quality of life and recorded people’s achievements, good outcomes, and feedback. People were involved in their care and their suggestions were listened to by staff.

The registered manager ensured an inclusive and positive culture in the home and took action to continuously improve the service. Staff supported people in a person-centred way. Leaders supported staff and collaborated with partners to deliver care that is safe, integrated, person-centred and sustainable, and to reduce inequalities.

At the last inspection in August 2022 the provider was in breach of regulations because they failed to operate effective governance systems and to continuously improve the service. The registered manager made significant improvements to the governance and communication in the service. The provider was no longer in breach of regulations at this assessment.

There were now good quality assurance and auditing systems in the home. The management team used those systems effectively to drive continuous improvement. The registered manager ensured audit findings and lessons learnt were discussed with staff. Staff had opportunities to attend a wide range of meetings and training sessions which improved communication in the service. The nursing and senior staff team met regularly to discuss and address clinical risks.

The home had a supportive, empowering, and inclusive culture where equality and diversity of the people receiving care, as well as the staff team was respected and celebrated. Staff felt supported and listened to by managers and commented teamwork had improved. Leaders were approachable and worked in an open and transparent way.