Thistle Lodge Robins Wood Road

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support Whilst people had many restrictions in place to keep them safe from harm these were lawful and in line with their assessed need. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff delivered care and support in line with people's needs and strengths. People received their medicines safely. Lessons had been learnt following incidents which decreased the risk of recurrence.

Right Care Staff understood their responsibility to protect people from poor care, neglect and abuse. Staff completed safeguarding training and reported incidents to the registered manager. Individual risks were accurately assessed, and risk reduction measures were in place. People received kind and caring support tailored to their individual needs.

Right Culture Staff supported people to set realistic goals in order to live a more fulfilled life. People were supported by staff who completed specialist training to support people with complex needs. Effective quality monitoring systems were in place to ensure the quality-of-care people received improved. The culture was open and honest. The registered manager displayed a passionate attitude who worked with and acted on feedback from partners.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk