Howe Dell Manor

People told us they were happy with the care provided and felt safe living at the service. Risks to people health and welfare were identified and assessed. People's support needs were met by sufficient numbers of staff who were recruited safely. Infection control was promoted, and medicines were managed well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff had the necessary skills to support them. Staff said they felt supported by the management team, enjoyed the training provided and were supported to develop. The provider had recently reviewed their training. A revised and improved training plan was due to be delivered.

People were supported to eat and drink and were able to choose how they spent their time. The provider continually assessed the premises and had an ongoing refurbishment plan in place.

People had access to ample communal areas and extensive grounds which were in use on the day of our visit.

Staff worked with a vast number of health professionals to support people.

People said staff were caring, treated them as an individual and listened to their views and opinions. People's end of life wishes and preferences were discussed, and staff were trained to support people if this need arose. Complaints were investigated promptly and people told us they could speak up.

The management team were well thought of among staff and people. The provider monitored the quality of care in the service and continued to develop their governance systems to embed this practise. There were

meetings and frequent contact with people, relatives and staff to get their views. Feedback was collated and shared and used to improve the service.