Acacia Mews Care Home

People were very comfortable with staff and told us they felt safe. Staff knew people well. Staff were aware of how to promote people's safety. Regular checks were in place to ensure staff worked in accordance with training and health and safety guidance was followed.

The environment had plenty of communal space for people to enjoy. People enjoyed the activities that were provided, staff told us there were regular opportunities for people to go out and people told us they were encouraged to get to know other people living in the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in planning their care with their relatives, if appropriate. People had end of life care plans. Feedback about the care and support provided at this time in people's lives was positive. There had been no recent complaints and there was a grumbles book kept for people to raise anything that was needed. Feedback was also sought through meetings, which all key team members attended to hear people's views, and surveys.

Feedback about the registered manager, the acting manager (in the registered managers' absence) and staff team was positive. There was an open culture in the home and an expectation that people were supported in a person-centred way. Staff were clear about their roles and the management team engaged well with the team and other agencies.