High Pines Residential Home Limited
- Care home
- 27 beds
- No nursing
- Dementia care
- Registered since 2010
- Hunters Forstal, Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
332 of 445
rated care homes in Kent are rated Good, like this one.
High Pines Residential Home Limited: inspection record
Rated Good in February 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Broomfield Lodge Good, 0.2 miles away
- – Herne Bay Manor Not yet rated, 0.3 miles away
- G Orchard House Good, 0.4 miles away
- G Strode Park House Good, 0.6 miles away
- G The Coach House Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 4 February 2020. Quoted under the Open Government Licence.
High Pines Residential Home is a residential care home providing personal care to 23 older people who may be living with dementia at the time of the inspection. The service can support up to 27 people in one large adapted building.
What inspectors found
People told us, they were happy and safe living at the service. Potential risks to people's health, safety and welfare had been assessed. There was guidance in place to mitigate risks.
Read the rest of CQC's summary
Accidents and incidents had been recorded, analysed to identify patterns and trends. The registered manager was open and transparent when things had gone wrong. Action had been taken to reduce the risk of them happening again.
Staff had been recruited safely and there were enough staff to meet people's needs. Staff received supervision and training to develop their skills to meet people's needs. Staff monitored people's health and referred them to health care professionals when their needs changed. Staff followed the guidance given by professionals to keep people as healthy as possible. Medicines were managed safely, and people received their medicines as prescribed.
People were supported to eat a balanced diet. People had access to activities they enjoyed and keep them as active as possible. People were treated with dignity and respect.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.
People met with the registered manager before moving into the service to check staff could meet their needs. Each person had a care plan that contained details of their choices and preferences. People had been involved as much as possible in developing them. People's end of life wishes were recorded. Staff worked with GP's and district nurses to support people at the end of their lives.
People were supported to express their views on the service. Complaints had been recorded and investigated following the provider's policy. The environment had been developed to support people living with dementia. People were given information in the way they can understand.
Checks and audits had been completed on the quality of the service and action had been taken when shortfalls were found. The registered manager attended local forums to keep up to date with developments to continuously improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Delyth Brown
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 4 February 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 06796072 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does High Pines Residential Home Limited provide nursing care?
- No. The Care Quality Commission lists High Pines Residential Home Limited as a care home without nursing.
- How many beds does High Pines Residential Home Limited have?
- The Care Quality Commission's register lists 27 beds at High Pines Residential Home Limited.
- When was High Pines Residential Home Limited last inspected?
- The Care Quality Commission's latest rating for High Pines Residential Home Limited was published on 4 February 2020.
- Who runs High Pines Residential Home Limited?
- High Pines Residential Home Limited is run by High Pines Residential Home Limited.
- What is High Pines Residential Home Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 February 2020.
Contact
- Phone
- 01227 368454
- Address
- 47 Pigeon Lane, Herne, Herne Bay, CT6 7ES Map (opens Google Maps)
Compare nearby
- G Broomfield Lodge Good, 0.2 miles away
- – Herne Bay Manor Not yet rated, 0.3 miles away
- G Orchard House Good, 0.4 miles away
- G Strode Park House Good, 0.6 miles away
- G The Coach House Good, 0.6 miles away