Orchard House

Potential risks to people's health and welfare had been assessed and staff were provided with guidance to mitigate the risks. Accidents and incidents were analysed to identify patterns and trends with action taken to prevent them happening again. The manager worked with the local safeguarding authority when concerns were raised to keep people safe.

Care plans contained information about people's choices and preferences, they had been reviewed when people's needs had changed. People's health needs were assessed and reviewed using recognised tools following government guidance. People received their medicines as prescribed and were supported at the end of their lives.

People were supported by enough staff who had been recruited safely. Staff had received training appropriate to their role. Competency checks and supervisions were completed to support staff with their practice and knowledge. The provider had a complaints policy in place, this had been followed when complaints had been received.

Checks and audits had been completed and had been effective in identifying shortfalls. Action had been taken to rectify the shortfalls.

People were supported to have a balanced diet and were supported to eat their meals safely. People were referred to healthcare professionals when their needs changed, and guidance was followed.

People were supported to have maximum choice and control of their lives and staff supported support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.