Arthur Lodge Residential Care Home

Right Support: Staff supported people to access health and social care support in the community. They supported people being involved in maintaining their own health and wellbeing where possible. Staff communicated with people in ways that met their needs. The service gave people care and support in a safe environment. However, people were not always supported to have maximum choice and control of their lives as up to date mental capacity assessments had not been completed. Staff knew people well and supported them in the least restrictive way possible and in their best interests. However, the policies and systems in the service did not always support this practice. Risks to people were assessed, monitored, and managed. Staff had the necessary skills, knowledge, and experience to provide safe and effective care. There were enough staff to meet people's needs.

Right Care: Medicines Administration Records (MAR) did not contain sufficient information and some people were receiving medication that was not prescribed. Staff were recruited safely.People's needs were appropriately assessed before they moved to the service. The service worked together with healthcare professionals and relatives to ensure people's needs could be met. Care was person-centred and promoted people's dignity, privacy, and human rights. Staff understood how to protect people from poor care and abuse. Staff were appropriately trained on how to recognise and report abuse and they knew how to report safeguarding concerns. Care records contained risk assessments with clear guidance for staff to follow. Medicines were not always managed safely. Medicines Administration Records (MAR) did not contain sufficient information and some people were receiving medication that was not prescribed. Staff were recruited safely. The premises were clean. People had a choice about their living environment and were able to personalise their rooms. Some aspects of the home needed refurbishment and the provider was taking action to address this.