Holmfield Care

People's experience of the service and what we found We were assured people received care and support based on their needs. A positive person-centred culture was promoted within the service. People and staff thought highly of the service and management.

Medicines were managed safely. Medicines that required stricter controls were recorded correctly. The room temperature in the medicines room was warm, the registered manager confirmed they would address the room temperature to ensure people's medicines were not impacted by the warm room temperature.

Care plans were person-centred and guided staff to meet people's needs. People's communication needs were met. People were able to take part in activities provided by the service.

Aspects of the home were tired and in need of refurbishment. We have made a recommendation about updating the environment and implementing a refurbishment schedule.

The provider had effective quality assurance systems in place to monitor the quality and safety of the service. Regular staff and residents' meetings were held, and feedback was also sought from people about the service.

Systems and processes were in place to protect people from the risk of infections and people were supported to receive visitors when they wanted.

The provider supported people appropriately with end-of-life care and liaised with the GP when people's end of life needs changed. Staff were recruited safely and there was enough staff on duty to meet people's needs in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice and were followed by the provider in line with the Mental Capacity Act.

Staff were provided with an induction and training relevant to the needs of people living at the service. People told us they enjoyed the meals on offer and choices were available. There was a calm atmosphere during mealtimes with staff respectfully asking people if they needed support before intervening.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good (published 6 March 2018).