Emily Jackson House

People were protected from the risks of abuse discrimination and harm by staff who understood how to keep people safe. Risks to people’s health, safety and well-being were assessed, managed, and reviewed. There were enough skilled, experienced, and knowledgeable staff and they were recruited safely.

People were treated respectfully. People’s privacy and dignity were maintained, and their independence promoted. People were encouraged to do as much for themselves as they were able. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The provider’s policies and systems supported this practice.

People received care that was personal to their individual needs, and they were provided with information in a way that they could understand. People received equal access to care, without discrimination.

Quality assurance processes were effective in monitoring the quality and safety of the service. Staff told us they felt valued and were treated equally. The visions and values of the service were shared and there was a continuous strive to drive improvements. The management and staff worked with health care professionals to ensure people received co-ordinated, joined-up care and support.