Hickathrift House

People's experience of using this service:

There were enough staff on duty to enable people to remain safe and receive care in a timely way. Accidents and incidents were analysed to prevent re-occurrence. The environment was safe, and people had access to appropriate equipment where needed. The premises were clean and followed infection control guidelines. People were supported to take their medicines in a safe way. Staff were safely recruited, they knew how to keep people safe from avoidable harm.

Staff were kind, caring and promoted people's dignity. Staff understood the importance of treating people with respect and ensured they did this. People were observed to have good relationships with the staff team. Staff actively ensured people maintained links with their friends and family.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to pursue their hobbies and interests.

People and relatives told us that the service was caring and well led. The registered manager provided staff with leadership and was visible and approachable. Staff were motivated and enjoyed strong team work. Information from audits, incidents and quality checks was used to drive continuous improvements to the service people received.