Middletown Grange

Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs. The home used the same agency staff to ensure consistence of care. Staff recruitment was on-going. Medicines were managed safely, and people received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to maintain good health and to meet their nutritional needs.

People told us staff were caring. Staff consistency enabled people to receive good care from staff who knew them well. People had access to activities to prevent social isolation.

Middletown Grange was well-led by a registered manager who had been in post for six months and was passionate about improving people's care. The service had a clear management and staffing structure in place. Staff worked well as a team and complemented each other's skills. The provider had quality assurance systems in place to monitor the quality and safety of the service.