Westvale House

There were systems in place to record and analyse incidents. However, they were not always effectively investigated.

A safeguarding policy was in place and staff we spoke with understood their role within the safeguarding process and had received adequate training. People told us they felt safe.

Good practice regarding the safe administration of medicine was not always being followed. The oversight of medicine was not robust enough to ensure people were safely given their medicines.

The deployment of staff within the home was not always appropriate, we observed people being left for long periods of time without their assessed level of support.

The provider has recently recruited new members of staff and there has been a change in roles for some existing staff members, this appears to be having a positive impact on the home. Staff and people living at the service commented management were being supportive and things improving.

The management sought people's feedback through meetings to gain a better understanding of what people wanted.

We observed positive interactions between staff and people who lived at the service. Staff knew the people they supported well.

The registered manager was receptive to feedback during the inspection and took some immediate steps to address some of the concerns raised.