Bridge House Care Centre

Bridge House Care Centre is a residential care home that provides personal and nursing care for up to 35 people, mainly older people, some of whom were living with dementia or had other physical or mental health conditions. The service was supporting 35 people at the time of our inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs were assessed and monitored and any professional advice was incorporated into care plans with clear guidance for staff to follow. People's health care needs were met and people were supported to attend appointments with professionals. People received a choice of food and drink and their risk of malnutrition and dehydration was reduced by staff. The premises were adapted for people with dementia to help them orientate around the home.

The registered manager was new in post and had made improvements to the service such as to checks and audits of the quality of care. A range of audits were in place covering all aspects of the service including staff support, medicines management and health and safety. The registered manager communicated well with people, relatives and staff and constantly gathered feedback as part of monitoring and improving the service. The provider worked closely with other health and social care professionals.