Ryelands

People were supported to stay healthy and well. Staff helped people to eat and drink enough to meet their needs. They made sure people took their prescribed medicines in a timely and appropriate way. Medicines were managed safely. Staff supported people to manage their healthcare and medical conditions. They made sure people could access support from healthcare professionals when needed. The service worked with other healthcare professionals to ensure a joined-up approach to the care and support people received.

People were treated well at the service. People's feedback indicated staff delivered good quality support. Staff supported people in a dignified way which maintained people's privacy and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to participate in activities and events at the service. People told us, although they enjoyed these, they would like to do more. The provider was already taking action at the time of this inspection to improve this aspect of the service for people. Relatives and friends were free to visit people without any unnecessary restrictions. There were a range of comfortable spaces around the premises for people to spend time in. The provider planned to refurbish and redecorate the service in the coming year and people's views had been sought about how these plans should reflect their needs and preferences.

The service was managed well. The registered manager was experienced and had a clear understanding of how people's needs should be met. They undertook audits and checks at regular intervals, to monitor,

review and improve the quality and safety of the service. The provider undertook their own checks of the service at regular intervals to make sure the service was meeting required standards.

There were systems in place to obtain feedback from people, staff and others about how the service could be improved. Accidents, incidents and complaints were fully investigated and people were informed of the outcome.