Kenbrook

The provider considered people's equality and diversity needs, promoting different cultures, religions, and LGBT+ (Lesbian, Gay, Bisexual and Transgender) rights. They organised celebrations of people's different needs and provided information to help educate people living at the service and staff about these. There was a Chaplain attached to the home who supported people living there and staff to make sure their wellbeing and spiritual needs were considered and met.

There were enough suitable staff. There were systems for selecting and recruiting staff, as well as good training opportunities. Staff felt supported and worked well as a team.

There were effective systems for monitoring and improving quality at the service. These included recognising, reporting, and investigating when things went wrong. People told us the registered manager was approachable and supportive. There were clear actions, improvements and lessons learnt following adverse events, complaints and feedback from stakeholders.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk