Spring Lake

What inspectors found

From the Care Quality Commission's assessment published 15 October 2024 (assessment visit 12 July 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   The rating has improved from requires improvement to good during this assessment. Risks to people's safety and wellbeing had been assessed and planned for. People lived in a safe environment. Systems were in place to investigate accidents, incidents, complaints, and safeguarding incidents. Staff and the manager communicated and worked with other agencies to help keep people safe. There were systems to help prevent and control infection. People’s medicines were managed safely and they received these as prescribed. There were effective systems in place to safely recruit staff. There were enough staff to care for people. Staff were well trained and supported.

2. Effective

   GGood Good

   The rating has improved from requires improvement to good during this assessment. People's needs were assessed and planned for in a person-centred way. People were supported to stay healthy and access healthcare services when needed. The provider assessed people's mental capacity and made decisions in their best interests. Staff worked with external professionals to provide care and support which reflected best practice. Staff spoke positively about working at the home. They said they were well supported by their colleagues and the manager. Staff said they worked collaboratively to help meet people’s needs.

3. Caring

   GGood Good

   People were supported by staff who were patient, caring and attentive. Feedback indicated people were treated with kindness and respect. Staff had established positive and caring relationships with people they supported and their family members which helped them deliver person centred care and meet their individual needs. Staff knew people's routines and over time had got to know things people liked.

4. Responsive

   GGood Good

   The rating has improved from requires improvement to good during this assessment. People received a personalised service that met their individual abilities and needs. Staff were responsive to people’s needs and wishes. There were systems in place to monitor aspects of the service and the quality of care provided. People were supported to take part in community events. People’s equality and diversity needs were respected and met.

5. Well-led

   GGood Good

   The rating has improved from requires improvement to good during this assessment. Governance systems were in place to help monitor aspects of the service so that the quality of care provided could be continuously assessed and monitored. The manager promoted a culture which focused on people’s individual needs. Management had oversight of the service and promoted an open culture. Staff spoke positively about the manager and told us they listened, were approachable and caring. Management sought feedback from people and family members and made improvements where necessary.