Rated Care Homes

Retreat Lodge

Care home, Croydon, 7 beds

G

Good

Rated on

Rating from the Care Quality Commission.

Retreat Lodge: inspection record

Care home, 7 beds, Croydon

Rated Good in November 2019, up from Requires improvement.

Retreat Lodge: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Inspected and rated 3 times since 2016. Rated Good in 2016, then Requires improvement in 2018, then Good in November 2019.

Its last inspection improved it from Requires improvement to Good. The latest rating was published about 7 years ago.

How it compares locally

  • One of 99 Good care homes in Croydon, out of 112 with a rating.
  • Smaller than 8 in 10 care homes in Croydon.

About the service

From the Care Quality Commission's inspection report published 13 November 2019. Quoted under the Open Government Licence.

Retreat Lodge is a residential care home providing accommodation and personal care. The home accommodates up to seven people in one house. At the time of our inspection seven people with learning disabilities were living at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Read the full summary

As part of thematic review, we carried out a survey with the manager at this inspection. This considered whether the service used any restrictive intervention practices (restraint, seclusion and segregation) when supporting people. The service used some restrictive intervention practices as a last resort, in a person- centred way, in line with positive behaviour support principles.

What inspectors found

Staff managed people's medicines safely and our checks showed people received their medicines as prescribed. Staff understood the risks in people's care and how to support them safely and the provider had checks in place to manage the premises and equipment safely. The service was clean and staff followed suitable infection control practices. There were enough staff to support people safely and staff were recruited following robust processes.

The provider supported staff with a range of training relating to people's needs, as well as one to one supervision. People received the support they needed to maintain their day to day health and in relation to eating and drinking. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Read the full summary

People were cared for by staff who were kind and understood them well. Staff supported people to be involved in decisions in their care and care was personalised to meet people's needs and preferences. Staff supported people to access a wide range of activities they were interested in, and supported people on annual holidays. Staff understood people's communication needs well. The provider had a suitable process in place to respond to any concerns or complaints.

An experienced manager was in post who was in the process of registering with us. The manager was well regarded by staff and relatives. The manager had sufficient oversight of the service, working alongside staff regularly to check high standards were maintained. The provider had a range of audits in place to check

standards were maintained at all times.

Questions to ask when you visit

  • The last rating is 7 years old. Ask what has changed since then.
  • Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
  • Visit at different times of day, including a mealtime.

Contact and registration details

Details for Retreat Lodge
Address57 Parchmore Road, Thornton Heath, CR7 8LY
NeighbourhoodThornton Heath, Croydon
Phone020 8771 0357
Registered managerJangbu Sherpa
Registered with the CQC since
What it provides
  • Care home service without nursing
Who it supports
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Younger Adults
Inspection reports 6 inspection reports, latest 13 November 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website.

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Retreat Lodge
ProviderCare Expertise Group Limited
Ownership typeOrganisation
Companies House number06254257 (opens Companies House)

Care Expertise Group Limited runs 5 services in London. 4 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.

Other services run by Care Expertise Group Limited

  1. G
    Norcrest Care home, Croydon
    Good
  2. G
    Oak Field Care home, Croydon
    Good
  3. G
    Spring Lake Care home, Brent
    Good
  4. RI
    Care Organiser Home care, Croydon
    Requires improvement

Nearest alternatives

  1. G
    95 Parchmore Road Care home, less than 0.1 miles away
    Good
  2. G
    Beulah Lodge Care home, 0.1 miles away
    Good
  3. G
    Beulah Road Care home, 0.1 miles away
    Good
  4. RI
    Graceland Care home, 0.1 miles away
    Requires improvement
  5. G
    Brigstock House Care home, 0.3 miles away
    Good

See all care homes in Croydon

Getting help from London Borough of Croydon

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Retreat Lodge provide nursing care?
No. The Care Quality Commission lists Retreat Lodge as a care home without nursing.
How many beds does Retreat Lodge have?
The Care Quality Commission's register lists 7 beds at Retreat Lodge.
When was Retreat Lodge last inspected?
The Care Quality Commission's latest rating for Retreat Lodge was published on 13 November 2019.
Who runs Retreat Lodge?
Retreat Lodge is run by Care Expertise Group Limited. It runs 5 services in London.
What is Retreat Lodge's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 13 November 2019.