Care Organiser

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights

People received the right support in relation to risks, such as those relating to a learning disability, although risks relating to evacuating individuals at night had not always been recorded. There were enough staff to support people. The provider checked staff were suitable to work with people through recruitment checks although checks of gaps in employment histories could be improved. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE). People received the right support in relation to their medicines and the provider had oversight of this through electronic systems and audits.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

The provider had not always notified CQC of significant events as required by law. The concerns we found had not always been identified by the provider which meant their oversight could be improved. The registered manager and staff understood their roles and responsibilities, although improvements could be made in relation to the areas where we found concerns. The registered manager engaged and consulted well with people using the service, relatives, and staff. Staff were well supported by the provider.

We did not inspect the key questions of effective, caring and responsive. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Care Organiser on our website at www.cqc.org.uk.