Grove Care Agency Limited
Home care, Croydon
Requires improvement
Rated on
Rating from the Care Quality Commission.
Grove Care Agency Limited: inspection record
Rated Requires improvement in June 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in June 2021.
The latest rating was published about 5 years ago.
How it compares locally
- One of 13 Requires improvement home care services in Croydon, out of 88 with a rating.
About the service
From the Care Quality Commission's inspection report published 16 June 2021. Quoted under the Open Government Licence.
Grove Care Agency is a domiciliary care agency providing personal care to one person at the time of this inspection. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Staff were knowledgeable about the person they supported. They understood the level of support the person required and how this support was to be provided. They were aware of risks to their health, safety and wellbeing and who to contact for support should they be concerned about the person's mental health. However, care records were sparse and did not contain information in line with staff's knowledge. If a new member of staff was to support the person there was a risk they would not have access to appropriate detailed information about risk management and the person's support needs because this was not adequately recorded.
Safe recruitment practices were not in place meaning there was a risk that people were supported by staff that did not have the skills, experience and competency to undertake their duties. The provider had not obtained two suitable references and an up to date disclosure and barring service check prior to employment
Read the full summary
Whilst staff told us they had received training and were well supported in their roles, we were not provided with documented evidence to support the completion of training. Supervision sessions were informal and not documented. Therefore, we could not be assured that there were adequate systems in place regarding staff support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The person receiving care was involved in decision making and staff listened to how they wished to be supported. Staff knew how to support people to meet their specific needs in relation to protected characteristics defined by the Equality Act 2010.
Staff provided any additional support with meal preparation, access to healthcare appointments and medicines appointments in line with the person's wishes.
Systems were in place regarding incident management, safeguarding adults and complaints.
Questions to ask the service
- Safe was rated Requires improvement on 16 June 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 16 June 2021. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 16 June 2021. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 16 June 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Contact and registration details
| Address | 95 Gonville Road, Thornton Heath, CR7 6DF |
|---|---|
| Neighbourhood | Thornton Heath, Croydon |
| Phone | 020 3795 6942 |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 16 June 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Grove Care Agency Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06675547 (opens Companies House) |
Nearest alternatives
- G Mercury Care Services Ltd Home care, 0.2 miles awayGood
- RI Team A5 Head Office Home care, 0.3 miles awayRequires improvement
- G Care World Agency Ltd Home care, 0.5 miles awayGood
- G Eminent Domiciliary Care Agency Home care, 0.5 miles awayGood
- RI Fastrack Resources Limited Home care, 0.5 miles awayRequires improvement
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Grove Care Agency Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Grove Care Agency Limited.
- When was Grove Care Agency Limited last inspected?
- The Care Quality Commission's latest rating for Grove Care Agency Limited was published on 16 June 2021.
- Who runs Grove Care Agency Limited?
- Grove Care Agency Limited is run by Grove Care Agency Limited.
- What is Grove Care Agency Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 June 2021.