Eminent Domiciliary Care Agency

Eminent Domiciliary Care Agency provides people with support in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 75 people were receiving support from the service, 40 of whom were receiving support with their personal care. The service supported adults with a range of needs including physical health, mental health, learning disabilities and/or autism, and dementia.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were aware of people's needs and provided them with the level of support they required, taking account of any action required to minimise risks to their safety and welfare.