K&R CARE

The registered manager and staff understood their responsibilities to protect people from abuse and avoidable harm. Staff were guided by up to date safeguarding policies and received safeguarding training. People’s risks were assessed, and staff had guidance in care records on providing people’s care and support safely. The provider ensured there were enough staff available to deploy to people’s homes and provide care and support.

People’s medicines were stored and recorded correctly. People’s medicines were administered by trained staff. Medicines records were signed appropriately and checked by office staff. Staff followed good hygiene practices when providing personal care and preparing food.

The service had a registered manager in post. Care staff felt supported by the register manager and office team. Staff felt confident sharing their views and providing feedback about how the service was run. The provider worked collaboratively with health and social care professionals and other organisations. The registered manager and staff undertook continuous training to maintain and improve their skills and knowledge.