Mercury Care Services Ltd
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
Mercury Care Services Ltd: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2017. Rated Good in 2017 and 2018, then Requires improvement in 2018, then Good in 2019 and March 2026.
The latest rating was published 7 months ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 20 March 2026 (assessment visit 15 January 2026). Quoted under the Open Government Licence.
Mercury Care Services Ltd is a home care service providing personal care to older people, younger adults and people living with dementia. At the time of our assessment 7 people were using the service.
We assessed the service from 19 January 2026 to 3 March 2026.
Read the full summary
We carried out the assessment due to the time elapsed since our last assessment.
People received safe and effective care and support, were protected from abuse and felt safe with staff. They were protected from the risk of infection and received their medicines as prescribed.
The provider involved people and their relatives in the planning and delivery of their care and people were supported to be as independent as possible. People received their care from trained staff who were caring and kind and respected people’s dignity. The provider and staff obtained people’s consent before making decisions and carrying out tasks and people had choice and control over their care and support.
People and their relatives were able to raise concerns and share feedback and felt comfortable to do so. They were confident they would be listened to and action would be taken.
There were some areas that required some improvement, including staff punctuality at care calls, medicines management, record keeping and the provider’s quality assurance systems and processes. However, we found no evidence anyone had been harmed or adversely affected by these issues. During our assessment the provider explained what they would do to improve these areas of the service and we were confident the provider would take the necessary action.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 781-781a, London Road, Thornton Heath, CR7 6AW |
|---|---|
| Neighbourhood | Thornton Heath, Croydon |
| Phone | 020 8691 6172 |
| Registered manager | Anne Ewa |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 26 July 2019 (opens the Care Quality Commission website) Latest assessment published 20 March 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Mercury Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08060409 (opens Companies House) |
Mercury Care Services Limited runs 3 services in London. 2 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Mercury Care Services Limited
- G Central House Home care, BarnetGood
- – ICON HOUSE Home care, RedbridgeNot yet rated
Nearest alternatives
- RI Team A5 Head Office Home care, 0.1 miles awayRequires improvement
- RI Grove Care Agency Limited Home care, 0.2 miles awayRequires improvement
- G LIM Independent Living and Community Care Services Limited Home care, 0.4 miles awayGood
- RI Care Organiser Home care, 0.5 miles awayRequires improvement
- G Care World Agency Ltd Home care, 0.7 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Mercury Care Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Mercury Care Services Ltd.
- When was Mercury Care Services Ltd last inspected?
- The Care Quality Commission's latest rating for Mercury Care Services Ltd was published on 20 March 2026.
- Who runs Mercury Care Services Ltd?
- Mercury Care Services Ltd is run by Mercury Care Services Limited. It runs 3 services in London.
- What is Mercury Care Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 March 2026.