Rated Care Homes

Central House

Home care, Barnet

G

Good

Rated on

Rating from the Care Quality Commission.

Central House: inspection record

Home care, Barnet

Rated Good in March 2026.

Central House: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in March 2026.

The latest rating was published 7 months ago.

How it compares locally

  • One of 54 Good home care services in Barnet, out of 58 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 17 March 2026 (assessment visit 5 January 2026). Quoted under the Open Government Licence.

Date of Assessment: 28 January to 9 February 2026

Central House is a domiciliary care agency that provides care and support to people living in their own homes. The service supported older people, some of whom lived with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of our inspection 22 people were being supported with personal care.

Read the full summary

This is the first inspection of the service since it registered with us on 23 May 2023.

Staff supported people safely and understood their responsibilities to protect them from abuse and avoidable harm. People received care from a stable team of regular staff, which promoted continuity. Staff understood people’s health conditions, such as dementia and diabetes. They used an electronic care planning system to record assessments, risks and day‑to‑day notes. Senior staff completed risk assessments before delivering care, including environmental reviews and assessments of mobility, pressure care and specialist needs. Care plans were personalised but the personal history and “about me” sections only contained brief reflections of people’s backgrounds and preferences. Some risk assessments also required more detail for people with specific health risks. Call monitoring processes were not effectively identifying issues such as staff not logging in and out of calls at the right times. The management team took action to resolve these areas for improvement we identified.

People told us staff were kind, respectful and supported them with dignity. Staff demonstrated strong awareness of consent, capacity, and person‑centred approaches. They monitored people’s wellbeing, identified changes and escalated concerns to managers or health professionals. Staff received structured induction, shadowing and ongoing training. Managers monitored practice through supervision, spot checks and competency assessments.

Medicines were managed safely. Staff used an electronic medication system with prompts to reduce risk. Staff said they felt well supported by managers, including out‑of‑hours. The service had sufficient staffing levels and had achieved stability for people by providing regular and familiar staff to deliver their care.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-Led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Central House
AddressCentral House, 1 Ballards Lane, Finchley, London, N3 1LQ
NeighbourhoodChurch End, Barnet
Phone07862 238878
Websitewww.mercurycare.co.uk
Registered managerAnne Ewa
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Older People
  • Physical Disability
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Central House
ProviderMercury Care Services Limited
Ownership typeOrganisation
Companies House number08060409 (opens Companies House)

Mercury Care Services Limited runs 3 services in London. 2 are rated Good or Outstanding and 1 has no rating yet.

Other services run by Mercury Care Services Limited

  1. G
    Mercury Care Services Ltd Home care, Croydon
    Good
  2. –
    ICON HOUSE Home care, Redbridge
    Not yet rated

Nearest alternatives

  1. G
    Bliss Care And Training Ltd - Barnet Home care, less than 0.1 miles away
    Good
  2. G
    Evergreen Care Home care, less than 0.1 miles away
    Good
  3. –
    Plus Care Services Barnet Home care, less than 0.1 miles away
    Not yet rated
  4. –
    GoodOaks Home Care – Edgware and Finchley Home care, 0.2 miles away
    Not yet rated
  5. G
    Gem Corporations Limited Home care, 0.2 miles away
    Good

See all home care in Barnet

Getting help from London Borough of Barnet

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Central House provide nursing care?
The Care Quality Commission's register does not list nursing care for Central House.
When was Central House last inspected?
The Care Quality Commission's latest rating for Central House was published on 17 March 2026.
Who runs Central House?
Central House is run by Mercury Care Services Limited. It runs 3 services in London.
What is Central House's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 17 March 2026.