Evergreen Care
Home care, Barnet
Good
Rated on
Rating from the Care Quality Commission.
Evergreen Care: inspection record
Rated Good in January 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2017. Rated Good in 2017, then Requires improvement in 2019 and 2020, then Good in January 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 54 Good home care services in Barnet, out of 58 with a rating.
About the service
From the Care Quality Commission's inspection report published 7 January 2022. Quoted under the Open Government Licence.
Evergreen Care (formerly known as Surecare Barnet) is a domiciliary care provider based in Barnet, North London and provides personal care to 22 adults and older people in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Safe recruitment processes were now in place to ensure staff were suitable to work with vulnerable people. There were enough staff to provide support to people, with people telling us that staff attended their care visits as scheduled, however improvements were needed to the monitoring of care visits at office level.
We have made a recommendation around complaints and concerns procedures as not all people and relatives told us that the concerns reported had been addressed to their satisfaction.
Read the full summary
People said they felt safe with the staff when they received care in their own homes. People told us they were treated kindly and compassionately by the staff.
People's needs were assessed and reviewed to ensure care being delivered was up to date and reflective of their needs. People had care plans and risk assessments that provided detailed and personalised guidance for staff on the support and care that they needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Infection prevention and control (IPC) systems were in place to reduce people's risk of infection, including COVID-19.
Staff received training suitable for their roles. Staff said they felt well supported.
Systems were in place to monitor the quality and safety of the service. The service worked well in partnership with others to ensure the best outcomes for people.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Central House, 1 Ballards Lane, London, N3 1LQ |
|---|---|
| Neighbourhood | Church End, Barnet |
| Phone | 020 8090 4748 |
| Registered manager | Diana Ssemakula |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 7 January 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Evergreen Homecare Services Ltd.Brand: Surecare |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09448463 (opens Companies House) |
Nearest alternatives
- G Bliss Care And Training Ltd - Barnet Home care, less than 0.1 miles awayGood
- G Central House Home care, less than 0.1 miles awayGood
- – Plus Care Services Barnet Home care, less than 0.1 miles awayNot yet rated
- – GoodOaks Home Care – Edgware and Finchley Home care, 0.2 miles awayNot yet rated
- G Gem Corporations Limited Home care, 0.2 miles awayGood
Getting help from London Borough of Barnet
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barnet
- Ask for a care needs assessment
- Phone: 020 8359 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Barnet
Checked on the council's website, November 2026.
Common questions
- Does Evergreen Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Evergreen Care.
- When was Evergreen Care last inspected?
- The Care Quality Commission's latest rating for Evergreen Care was published on 7 January 2022.
- Who runs Evergreen Care?
- Evergreen Care is run by Evergreen Homecare Services Ltd..
- What is Evergreen Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 January 2022.