Ogilvy Court

What inspectors found

From the Care Quality Commission's assessment published 25 March 2025 (assessment visit 23 August 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   We assessed 8 quality statements from this key question. We found that people were protected from harm. Staff were recruited safely. The service had an open culture and made sure they learned lessons from mistakes or when things went wrong. People told us they felt safe living at the service. Health and safety was well managed and monitored. The environment was well maintained and clean.

2. Effective

   GGood Good

   We assessed 6 quality statements in the effective key question. The provider assessed people’s needs before offering the service. This was to make sure they could meet people’s needs. Health care professionals were involved in people’s care. People were encouraged to live a healthy life. Consent to care was obtained according to the person’s wishes. Outcomes for people were recorded and progression was measured. This assisted people to achieve their goals and be as independent as possible.

3. Caring

   GGood Good

   We assessed all 5 quality statements in the key question of caring. Staff were kind and compassionate, treating people with dignity and respect. People mad choices about their care and support needs. Health needs were well managed and referrals to professionals were made regularly. This meant people could receive medical interventions in a timely manner.

4. Responsive

   GGood Good

   We assessed 7 quality statements in the responsive key question. The service took a person-centred approach to providing care. Staff were attentive and responsive to people’s needs. The provider made referrals to other health care professionals regularly and as required. This helped to ensure people’s needs were met. People and relatives were involved in care planning and reviews. Feedback about the service was very positive from other health care professionals.

5. Well-led

   GGood Good

   We assessed 7 quality statements from this key question. The provider had good systems in place to monitor and check the quality of care. People and relatives told us they were involved in the service. Staff told us they were well supported by the management team. The culture in the service was open and transparent. Staff were encouraged to speak up and make suggestions on improvements. The leadership team had good oversight of the service.